Billing Policy

The following  TOU (Terms of Use) constitute Dave’s Network Billing Policy and apply to ALL Dave’s Network customers: Payments All charges are shown in CAD Dollars. Payments are to be made in US dollars and must be drawn from a US, UK, or Canadian bank. Dave’s Network accepts the following types of payment:

  • Check or Money Order
  • PayPal (VISA, MasterCard, American Express, Discover)

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Dave’s Network your credit card information, you authorize Dave’s Network to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Dave’s Network Billing Policy in the TOU. You are responsible for directly updating, or notifying Dave’s Network, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Cancellation requests for hosting accounts after accounts have automatically renewed are eligible for refunds only within the first 5 days following the renewal date but a late cancellation fee of $25 will be charged. Domain name renewals are non-refundable.

Important Notice

Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify Dave’s Network that you would like to cancel your account.

Statements

Dave’s Network does not mail paper invoices or statements. Statements can be viewed and printed through the billing control panel.

Fees

  • Returned (NSF) Checks
    Dave’s Network charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
  • Credit Card Chargebacks
    A $25.00 chargeback fee will be assessed for each credit card chargeback received by Dave’s Network.

 

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact us. Please be aware that there are no pro-rated refunds after the first 30 days of service.

Cancellation requests must be received by Dave’s Network a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Dave’s Network. Dave’s Network is unable to cancel your account effective for a future date. Dave’s Network will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Dave’s Network as soon as possible.

Dave’s Network does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Dave’s Network services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Dave’s Network Corporation reserves the right to cancel any account, at any time, without notice, for any reason Dave’s Network Corporation considers appropriate.

30-Day Money Back Guarantee

Each of Dave’s Network hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services and domain name registration.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Credit Card Disputes/Chargebacks

Dave’s Network has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Dave’s Network discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

Dave’s Network policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.